Shipping and Returns

Shipping Service To US, Alaska, Hawaii, and Military

Free Ground Shipping on ALL Orders to US; 7.95 Flat Rate to Canada; 12.95 Flat Rate to All International Destinations.

Available shipping options

METHOD

SPEED

PRICE

Standard

2-7 business days

FREE

APO/FPO Delivery 3-7 business days FREE

USPS Priority

2-3 business days

$6.95









* Business Days are Monday - Friday, excluding holidays.

* Orders will not receive credits due to unforeseen weather or carrier delays.

* Not available for mail drop/safe drop delivery.

* All orders are subject to fraud protection.

Most Standard orders ship via USPS. Larger packages may ship via UPS.

Shipping Service To Canada

Free Ground Shipping on ALL Orders to US; 7.95 Flat Rate to Canada; 12.95 Flat Rate to All International Destinations.

Available shipping options

METHOD

SPEED

PRICE

Standard

6-10 business days

$7.95

USPS Priority

6-10 business days

$24.95










* Business Days are Monday - Friday, excluding holidays.

* Orders will not receive credits due to unforeseen weather or carrier delays.

* Not available for mail drop/safe drop delivery.

* All orders are subject to fraud protection.

Most Standard orders ship via USPS.


International Shipping Service

Free Ground Shipping on ALL Orders to US; 7.95 Flat Rate to Canada; 12.95 Flat Rate to All International Destinations.

METHOD

SPEED

PRICE




Standard

7-12 business days

$12.95

USPS Priority

7-10 business days

$36.95


* Business Days are Monday - Friday, excluding holidays.

* Orders will not receive credits due to unforeseen weather or carrier delays.

* Not available for mail drop/safe drop delivery.

* All orders are subject to fraud protection.

Most Standard orders ship via USPS.

Return Policy

YOUR SATISFACTION IS 100% GUARANTEED! If for any reason you are not completely satisfied with a purchase, simply return the item to us within 14 days of receipt and we will exchange it for another size, color, or style. If you are requesting a refund for all or some of the hats purchased, we will issue a credit card refund for the merchandise cost only (cost of shipping is not refundable). If the return is a result of our error, we will replace the item at our cost or reimburse your shipping fees if refund is requested. The return item(s) must be in brand new, unworn condition to be eligible for a refund or exchange. You will be responsible for all shipment cost associated with exchange or a refund. Urbanguize.com will not be responsible for return items that are lost in transit. Please allow 5 - 7 business days, after receipt, for all exchanges and/or refunds to be fully processed. It may take up to two billing cycles for the refund to appear on your bank or credit card statement

If your purchase was eligible for a free Standard Shipping offer, you can still request a refund on all or part of your order. But if the value of the items kept drops below the amount that was required for free shipping, then the $4.99 standard shipping charge will be deducted from the amount that you receive back to your card.

How to Return:

Step 1 Get a Return Authorization Number by emailing us to: Returns@urbanguize.com
Indicate the reason for your return/exchange.
Tell us what you would like as an exchange including the hat name, model number, color, and size.
Step 2 Return the merchandise (we recommend that you return merchandise via UPS or Insured U.S. Post Office) with the RA# clearly written on the package.

Return to:

Urbanguize
8 Sunny Terrace
North Brunswick, NJ 08902